Refund and Cancellation Policy

1. Cancellation

• Because our Subscriptions are recurring, digital access grants rather than one-time deliveries, cancellation works differently from a typical product purchase: cancelling stops future renewal, it does not “undo” the current billing period.
• You may cancel your Subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to your paid Plan’s features, including any Content already generated, until that date.
• No partial-period refund is issued for cancelling partway through a billing period, except as expressly set out below or as required by applicable law.
• We retain the discretion to approve, deny, or request additional information in connection with any cancellation request outside the standard self-service flow described above (for example, a request to reverse a renewal that has already been charged).

2. When a Refund May Be Requested

Because Content on the Platform is digital and generated for you individually and near-instantly upon request, standard “return” or “replacement” of goods does not apply. A refund may instead be requested only in the following circumstances:

1. The Transaction was duplicated or unauthorized — for example, you were charged more than once for the same Subscription period, or a charge was made without your authorization.
2. The paid Subscription or Content did not match the description on the Platform — for example, a feature explicitly listed as included in your Plan was not actually made available to you.
3. A technical failure on our end caused you to be charged without receiving the corresponding service — for example, your Plan’s quota was consumed, or a payment was completed, for a kit generation, ATS check, or other Content that ultimately failed to generate due to an error on our systems, and was not automatically excluded from your usage count. (As a matter of normal operation, failed or cancelled generations are not intended to count against your quota in the first place — if a failed generation is still showing as consumed against your Plan, that itself is the kind of issue this refund process is meant to catch and correct.)

A refund request based on dissatisfaction with the substance of AI-generated Content (for example, disagreeing with a question, a model answer, or an ATS score) is not, on its own, grounds for a refund — Content is provided for preparation purposes as described in our Terms, and quality concerns of this kind should be reported to us as feedback so we can improve the Platform, rather than submitted as a refund claim. Where reasonably possible, we may offer a re-generation or credit toward your existing quota as a first remedy before a refund is considered.

3. Refund Window

Any refund request must be submitted within three (3) days of the specific Transaction giving rise to the request (for example, within three days of the specific renewal charge in question), or such longer period as we may specify on the Platform from time to time, which shall in no event be less than three days.

4. How to Request a Refund

To request a refund, contact us at contact@arkionlabs.in (or by raising a support ticket through the Platform, where available) with:

• A clear and specific reason for your refund request, including which of the grounds above applies;
• The date and approximate amount of the Transaction in question; and
• Any supporting evidence, if applicable (for example, a screenshot of a duplicate charge or a failed generation).

5. How Refunds Are Decided and Processed

Whether a refund is granted, in whole or in part, will be determined by us in our sole discretion, and we may request additional details before approving any request. If approved, refunds are issued to the original Payment Instrument through Razorpay, our payment processor, and may take a number of business days to reflect in your account depending on your bank or card issuer’s own processing times, which are outside our control.

If you are downgraded from a paid Plan to the Free tier — whether due to cancellation, a failed renewal payment, or an approved refund — any paid-tier usage allowances not yet consumed for the current period are forfeited as of the downgrade, and access to paid-only features and Content depth reverts to the Free tier’s limits.